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Sustaining Innovation in an Integrated Environment
Download PDF version of the programme
Day 1 |
| 11:00 onwards |
Registration Commences |
Venue: Benbulben Section 1, Radisson SAS Hotel |
13.00-14.15 |
Lunch |
Venue: Restaurant, Radisson SAS Hotel
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14.15-14.30 |
Chair IUISC Committee |
Opening: Robin Adams, Librarian, TCD
Venue: Benbulben Section 2 & 3 |
THEME: Future of Higher Education , Venue: Benbulben Section 2 & 3
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14.30-15.15 |
Keynote Speaker 1
Chair: Robin Adams, TCD |
Danny O’Hare
Chair Information Society Commission
The OECD review of Higher Education in Ireland : possible futures.
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15.15-15.45 |
Coffee/Exhibition Viewing |
Venue: Benbulben Section 1 |
15.45-16.30 |
Plenary Session 1
Chair: Michael Nowlan, TCD |
John Boland, Chief Executive, HEAnet
Education and Research Networking for the Future (pdf)
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16.30-17.15 |
Plenary Session 2
Chair: Michael Nowlan, TCD
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Prof. Mark Keane
Director ICT Division, Science Foundation Ireland
SFI’s Computational Ventures (pdf)
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19.00 |
Pre-Dinner Drinks and Dinner
Venue: Benbulben |
Day 2 |
| 8.00-9.00 |
Registration Commences |
Venue: Benbulben Section 1 |
9.00-9.05 |
IUISC Committee |
Notices |
THEME: Developing Quality assurance in service provision |
9.05-10.00 |
Plenary Session
Chair: Paul Sheehan, DCU
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Prof. Derek Law
Head of Information Resources Directorate, University of Strathclyde .
Never Mind the Quality, Feel the Width: Supporting Institutional Innovation in an Integrated Environment. (pdf)
Venue: Benbulben Section 2 & 3
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Parallel |
Stream 1
THEME: Performance Indicators
Venue: Benbulben |
Stream 2
THEME: Best Practice Models, Service improvement plans & SLAs
Venue: Knocklieve Room |
Stream 3
THEME: Quality Review Procedures.
Venue: Bricklieve Room |
10.00-10.30 |
Session 1 |
Performance measures for IT services
Presenter:
Mary Crowe, Director UCD Computing Services.
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Making SLAs and business scorecards work. (pdf)
Barclay Rae, Director E2E Customer Services. |
Accessibility Technologies and their impact on University web services. (pdf)
Presenter: Tracey McKillen, UL |
10.30-11.00 |
Session 2 |
Workshop - Key Performance Indicators . (pdf) (facilitated by)
Prof. James P. Gosling, Director of Quality, NUIG.
Please register for this workshop at the conference registration desk |
From different perspectives to a partnership. (pdf)
Presenters: Michaela Hollywood & Paul Smith, DCU. |
Presenter: Martin Price, Executive Secretary –UCISA.
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11.00-11.30 |
Coffee/Exhibition Viewing |
Venue: Benbulben Section 1 |
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11.30-12.00 |
Session 3 |
Digital Reference: QuestionPoint. (pdf)
Presenter: Pattie Punch UL. |
A Student’s charter for Library and IT services in a University Environment. (pdf)
Presenter:Ciaran Cregan, UU.
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Zen and the Art of Service Provision. (pdf)
Gill Ferrell, Assistant Director & Programme Manager - JISC Infonet. |
12.00-12.30 |
Session 4 |
Purchasing for Quality. (pdf)
Presenters: Ben Hartnett, TCD & Philip Gurnett, UL, University Procurement & Contract Officers Group |
Demystifying Quality Process Metric Calculation. (pdf)
Presenter: Declan Maguire, UL.
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Web-based tutorials versus printed guides? Innovations in Info Skills Provision in the University of Limerick Library. (pdf) Part II (pdf)
Presenter: Ciara McCaffrey UL |
12.30-14.00 |
Lunch, Venue: Restaurant |
Day 3 |
| 8.30-9.00 |
Registration Commences
Venue: Benbulben Section 1
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9.00-9.15 |
IUISC Committee |
Notices/Handover |
THEME: Emerging Technologies |
9.15-10.00 |
Plenary Session 1 |
Kimberly Voltero,
Solutions Specialist - Higher Education
Education Solutions Group (EdSG), HQ EMEA, Microsoft.
Evolving academic technologies to deliver a connected learning community.
Venue: Benbulben 2 & 3 |
10.00-10.30 |
Coffee & Exhibition Viewing & Checkout of Hotel Rooms |
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Parallel |
Stream 1
Venue: Benbulben Section 2 & 3 |
Stream 2
Venue: Knocklieve Room |
Stream 3
Venue: Bricklieve Room |
10.30-11.00 |
Session 1 |
Future Directions in Library Systems: Inside a Digital Campus
Presenter: Dave Price, Head of Systems and Electronic Resources Service, Oxford University Library. |
Working towards a secure, resilient mail system.
Presenter: John Tobin, Computer Science Department, TCD.
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Sustain Innovation – Yea. Sure! (pdf)
Presenter: Martin Hayes, Director, UCC Computer Centre. |
11.00-11.30 |
Session 2 |
Presenters: Samantha Drennan & Eoin McCarney.
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Student Desktop Computing: From the ground up with Active Directory (pdf)
Presenter: Michael Field,UCC
Implementing a SUS Solution at UniversityCollegeCork. (pdf)
Presenter: Barry Foley UCC |
Moodle – an e-Learning Environment
Presenter: Denis Cahalane, DCU
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Wrap up |
11.30-12.00 |
Plenary Session
Chair: Brendan Tolan, DCU
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Mr. Malcolm Fry, Independent Executive Advisor to BMC Software, and Remedy
Raising the profile of IT Service Management. (pdf)
Venue: Benbulben Section 2 & 3 |
12.00-12.05 |
IUISC Closing Session |
Robin Adams, Librarian, TCD |
| 12.05-12.35 |
Light Lunch
Venue: Restaurant
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12.45
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Coach departs Radisson Hotel to Railway Station – train departs 13.25
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